Understand how the discussion of different topics effects OSAT
Statistically determine how topics drive satisfaction (size based on influence, not volume)
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average overall sentiment


Sort or label the chart on the bottom left

Sort detractors
Sort promoters
Sort neutrals
Alphabetize

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Split out the groups on the bottom right


 

This heatmap shows average sentiment across discussion topics. Click on heatmap to navigate and zoom in on the voice of the customer
Understand the co-occurring discussions: When customers talk about a given topic, what else are they talking about and what kind of sentiment are they using?